Privacy Policy

Legal Disclaimer

Brenzasi Guitars

Last updated: January 2026

Brenzasi Guitars (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or engage our custom guitar building or repair services.

We are committed to inclusive, transparent, and responsible digital practices and strive to ensure our website is accessible to all users, including those using assistive technologies.

Information We Collect

Information you provide voluntarily

We may collect personal information you choose to provide, including:

Name
Email address
Phone number
Billing and shipping address
Guitar build specifications or repair details
Communications submitted via forms, email, or phone

Automatically Collected Information

When you visit our website, limited technical data may be collected automatically, such as:

IP address
Browser type and device information
Pages visited and time spent on the site

This information is used solely for website functionality, analytics, security, and improvement.

How We Use Your Information

We use personal information to:

Respond to inquiries and communicate with you
Provide custom guitar building and repair services
Prepare quotes, invoices, and service documentation
Process payments securely
Improve our website and customer experience
Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information.

Legal Basis for Processing (GDPR)

If you are located in the European Union or United Kingdom, we process personal data under the following lawful bases:

Consent – when you submit inquiries or forms
Contractual necessity – to deliver requested services
Legitimate interests – business operations, security, and service improvement
Legal obligation – compliance with applicable laws

Cookies & Analytics

Our website may use cookies or similar technologies to:

Ensure proper functionality
Analyze site traffic and performance
Improve accessibility and usability

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

Sharing of Information

We may share personal information only when necessary, including:

With payment processors (Stripe, PayPal)
With shipping or delivery providers
With service providers supporting website operations
When required by law or legal process

All third parties are expected to safeguard personal information responsibly.

Cookies & Analytics

Our website may use cookies or similar technologies to:

Ensure proper functionality
Analyze site traffic and performance
Improve accessibility and usability

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

Data Retention

Personal information is retained only for as long as necessary to:

Fulfill the purposes outlined in this policy
Maintain service, repair, and business records
Comply with legal, tax, or regulatory requirements

When no longer required, information is securely deleted or anonymized.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information. While no system is completely secure, we strive to safeguard your data using industry-standard practices.

Your Rights

Canadian residents (PIPEDA)

You may request:

Access to your personal information
Corrections to inaccurate data
Withdrawal of consent, subject to legal or contractual limitations

EU / UK residents (GDPR)

You may have the right to:

Access, correct, or delete your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests may be made using the contact information below.

Third-Party Links

Our website may include links to third-party websites or platforms. Brenzasi Guitars is not responsible for the privacy practices or content of those sites.

Accessibility Commitment

We are committed to ensuring digital accessibility for all users and strive to conform to WCAG 2.1 Level AA standards. If you experience difficulty accessing any part of this website or this Privacy Policy, please contact us and we will do our best to assist.